At menu88, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This document explains in detail how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.
We apply multiple layers of security to ensure your personal data remains safe and protected at all times.
All data transmitted between your device and menu88 servers is protected using TLS 1.3 encryption with 256-bit keys. This means your information cannot be read by any unauthorised party, including during transmission over public networks.
Your data is stored in high-grade data centres with strict physical and digital access controls. Our servers are protected by multi-layer firewalls, intrusion detection systems, and round-the-clock real-time threat monitoring.
Only staff with specific authorisation may access user data, and every access is automatically recorded in an immutable audit log. The "minimum access rights" principle ensures staff can only view the data necessary for their specific duties.
Menu88 only retains your data for as long as it is needed for the stated purposes or as required by law. Data that is no longer needed will be securely deleted using methods that ensure it cannot be recovered.
Our internal security team and independent security experts conduct regular penetration testing and security audits to identify and close any vulnerabilities before they can be exploited. This is part of our proactive security culture.
In the event of any security incident involving your data, menu88 is committed to notifying affected users within 72 hours in line with industry best practices. We will explain what happened, what data was involved, and the steps we have taken to address it.
Welcome to the menu88 Privacy Policy. This document clearly explains how menu88 ("we", "our platform") collects, processes, stores, shares, and protects your personal data when you use our website at menu88.win, our mobile app, and all related services we offer.
This policy applies to all registered users, website visitors, and anyone who interacts with the menu88 platform in any way. By using our services, you agree to the collection and use of information as described in this policy. If you disagree with any part of this policy, please discontinue use of our platform.
Menu88 acts as the data controller for the personal information you provide to us. This means we are responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with the Personal Data Protection Act (PDPA) 2010 of Malaysia and its regulations.
This Privacy Policy may be updated from time to time. Any significant changes will be communicated to active users via an in-platform notice or email at least 7 days before the changes take effect.
When you register an account, submit identity verification documents, or contact our support team, you provide personal information directly to us. This includes:
When you use the menu88 platform, our systems automatically collect certain technical data needed to keep the platform running smoothly and securely:
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC Verification & Security |
| Contact | Email, phone, address | Communication & support |
| Financial | Bank account, transaction records | Payment processing |
| Technical | IP, device, browser | Security & fraud detection |
| Games | Betting history, wins | Responsible gaming & compliance |
Menu88 only uses your personal data for lawful and necessary purposes. We will not process your data for any other purpose without obtaining your consent first. The following are the primary purposes for which your data is used:
Your data is used to create and manage your account, verify your identity through the KYC process, process deposits and withdrawals, and provide effective customer support. Without this information, we are unable to deliver our services to you.
We analyse usage patterns and transaction data to detect and prevent fraudulent activity, money laundering, unauthorised access and platform abuse. This is our legitimate interest in protecting all users and the integrity of the platform.
Some of your data is stored and processed solely to fulfil our legal obligations under PDPA 2010, anti-money laundering (AML) requirements, and directives from relevant regulatory bodies.
With your consent, we use your contact information to send promotional notifications, personalised bonus offers, and relevant platform updates. You may withdraw this consent at any time through your account settings.
Our Guarantee: menu88 will not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our unconditional commitment to your privacy.
Menu88 understands that your trust is our most valuable asset. We only share your data in limited situations and with strict controls in place:
We share necessary data with carefully selected third-party service providers to help us deliver our services, including trusted payment processors such as DuitNow and FPX, KYC service providers, server hosting companies and analytics providers. All these providers are bound by strict confidentiality agreements and may only use your data for the specified purposes.
Menu88 may disclose your data to competent authorities when required by law, court order, or directive from a regulatory body. This includes cooperating with law enforcement agencies in legitimate investigations related to fraud or financial crime.
In exceptional circumstances, we may share information when we genuinely believe that disclosure is necessary to protect the safety of our users, prevent fraud, or protect the rights and property of menu88.
The menu88 platform uses cookies and similar technologies such as web beacons and pixels to enhance user experience, maintain session security, and understand how users interact with our platform.
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal data we hold about you. menu88 is committed to making it easy for you to exercise these rights:
You have the right to request a copy of the personal data we hold about you. We will process your access request within 21 working days.
If any of your personal data is inaccurate or outdated, you have the right to request a correction through your account settings or by contacting our support team.
Under certain circumstances, you may request the deletion of your personal data. Please note that we may need to retain certain data for legal compliance even after your account is closed.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason. Such requests will be processed within 10 working days.
You have the right to receive your personal data in a machine-readable format and to request its transfer to another data controller where technically feasible.
To exercise any of the above rights, contact our Data Protection Officer by email at [email protected] or via 24/7 Live Chat on the platform.
Menu88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. The following are our general data retention guidelines:
Once the retention period expires, data will be securely deleted or anonymised using approved procedures so that it can no longer be linked to any individual.
As part of its global operations, menu88 may transfer your personal data to other countries or regions for processing and storage purposes. When we do so, we ensure that every transfer is safeguarded by appropriate protection mechanisms:
We will not transfer your data to countries that do not have an adequate level of data protection without first putting appropriate additional safeguards in place.
Menu88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, use, disclosure, alteration, or destruction. These measures include:
While we take all reasonable measures, no system is completely breach-proof. In the event of a security incident involving your data, we are committed to notifying you promptly and taking appropriate corrective action.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO). We are committed to responding to every inquiry thoroughly and within a reasonable timeframe.
You may also contact us to exercise your rights under PDPA 2010, or if you wish to withdraw any consent you have previously given for a specific processing purpose. Our team is available 24 hours a day, 7 days a week via in-platform Live Chat or by email at [email protected].
If you are not satisfied with our response, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia appointed under PDPA 2010.
We aim to respond to all privacy-related inquiries within 5 working days. Data access or deletion requests are processed within 21 working days in accordance with PDPA requirements.
Answers to the most frequently asked questions about privacy and data protection at menu88.
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